Charles Randolph, Senior Director of Executive Protection, Event Security and Intelligence at Microsoft, and AIRIP Board Member shared the following on his personal blog in September 2015, but it remains relevant, so we're sharing today for a little #TBT.
A huge thank you to Charles for his insights and for his leadership on our board, and to Microsoft for their partnership and membership in AIRIP!
Intelligence Analyst – Five things your boss is thinking but may not tell you: TWO is surprising and FIVE is vital
1 – I’m also a critical thinker, I just may not use the same vocabulary as you: Hey, I may not use the same language, but I’m also analytical (I may just not realize it). By doing operational analysis, I’m developing courses of action (COAs) and making mission assumptions based on the facts in front of me. When on an operation or in an emergency, I’ll be using what I have gathered and developing COAs based on pre-thought scenarios and trends that are manifesting. Just like you, I’m a critical thinker; please, remind me of that from time-to-time.
2 – I need you to help me, help you, to help me: Your request for information (RFI) process may not be the same one that I am familiar with. I also may not fully understand how to ask for what I need or am unsure of what you can do. Therefore, I need you to take the lead in this dance. Show me what you’ve got and suggest we walk through the operations plan (OPLAN) together. When we do that, listen and ask questions. As an operator, I may not care about the form you need filled out, I do need your insight and keen eye towards pattern analysis to see something I don’t. Honestly, I need you to be my partner and educate to develop me.
3 – Sometimes, I need you to slow down: You can get excited, I get it (and I like that about you). But, if I’m excited and you're excited and we are all excited….well, I need you to be the one to slow down and make sure we are paying attention to detail and managing the little things which always come up in the form of Mr. Murphy – and his damnable law. Offer up some advice, ensure you stuff is double-checked before you hit send and be that calming voice. I’ve got a lot going on and sometimes I may just need to see someone being outwardly steadfast.
4 – You don’t have a crystal ball, I know that… let me know what you think anyway: I get it, you’re not 100%. Guess what, neither am I. I don’t need you to be all knowing (although, secretly I wish you were). I just need you to give me the best understanding you have and say the same. If it doesn’t go down the way you describe, I may get cranky…but I don’t blame you (I’m probably blaming myself). No one expects the black swan’s arrival, but I need you to tell me when you think conditions may be right for impending issues.
Finally, and most important…
5 – I trust you: From the mundane to the insane, you’re my go-to! I may always not say it, but you are. I have a healthy trust in your abilities. This is why I ask you to brief first, set the tone and put a ‘realistic’ filter on what’s happening. The interwebs opened up a whole new meaning to the concept of ‘breaking news' and I can’t always be sure it affects our situation. I know you have my back, you understand my needs, and will tell me what’s important in the din. Because you’re intelligent, professional, curious and thoughtful… I trust you.
this is dedicated to all my favorite analysts…